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Q1: How will I know if my order has been placed properly?
You will receive an order confirmation via email or SMS. If you don’t receive any confirmation, please feel free to contact us at incy.wincie2024@gmail.com or reach us on WhatsApp at +91-9220560052.
Q2: When will I receive my order?
We ship all orders within 4-7 working days. Delivery time may vary depending on your location.
Q3: Can I opt for Express Delivery?
Yes, Express Delivery is available for an additional charge. If you would like to opt for Express Delivery, please get in touch with our team at incy.wincie2024@gmail.com or WhatsApp us at +91-9220560052.
Q4: I’m not satisfied with the quality or condition of the product. Can I return it or get a refund/exchange?
We always recommend recording a video while opening your product, as this helps us serve you better in case you need a replacement or refund. If you're unhappy with your product, please contact us at incy.wincie2024@gmail.com or WhatsApp us at +91-9220560052, and we'll assist you.
Please note, you will be responsible for the return shipping costs (which are non-refundable). When returning the item, please ensure the package includes your name, order number, and mobile number.
Q5: Can I cancel my order?
You can cancel your order without penalty, as long as it hasn’t shipped. If the order has already been dispatched, please contact us via email or phone, and we will work with you to find a resolution.
Q6: I accidentally entered the wrong address. What should I do?
Don’t worry! Simply contact us at incy.wincie2024@gmail.com or WhatsApp us at +91-9220560052, and our team will assist you in resolving the issue as quickly as possible
Q7: Can I place bulk orders?
Absolutely! Please reach out to us at incy.wincie2024@gmail.com or WhatsApp us at +91-9220560052 with details about the products, quantities, and delivery location, and our team will get back to you to discuss your bulk order.
Q8: Can I get my product gift-wrapped or include a personalized message?
Yes, we offer gift wrapping and personalized messages. Simply contact us at incy.wincie2024@gmail.com or WhatsApp us at +91-9220560052, and we’ll assist you with your request.
Q9: I have other queries. Who can I contact?
We’re happy to help! Please get in touch with us at incy.wincie2024@gmail.com or WhatsApp us at +91-9220560052 with your query, and a member of our team will reach out to assist you as soon as possible.
Shipping & Policy
Thank you for choosing Incy Wincie for your shopping needs! Below is our shipping policy to help guide you through the process:
1. Shipping Method
We partner with reliable shipping companies to ensure timely and secure delivery. The shipping method depends on the products you order and the delivery address.
2. Shipping Charges
Shipping charges vary based on the shipping method, product weight, dimensions, and delivery location. The exact shipping cost will be displayed during checkout.
3. Estimated Delivery Time
- Standard Delivery: 4-7 working days
- Express Delivery: 3-4 working days
- Rest of India: 7-9 working days
Please note that actual delivery times may vary based on product availability and shipping address.
4. Tracking
Once your order is shipped, we will provide you with a tracking number. You can use this number to track your order on our website or directly with the shipping carrier.
5. Shipping Restrictions
Currently, we only ship within India. We do not ship to PO boxes or APO/FPO addresses.
6. Delivery Issues
If your product(s) are damaged during shipping or if you receive the wrong product(s), please contact our customer service team within 48 hours of receiving your order. We will work to resolve the issue promptly.
7. Delayed Delivery
While we strive for timely delivery, unforeseen circumstances such as natural disasters, strikes, or other factors beyond our control may cause delays. We are not responsible for any inconvenience or losses due to delayed delivery.
8. Express Shipping
Our express shipping service is a faster option, but delays may still occur due to factors beyond our control. Please note that shipping charges are non-refundable in case of delays or non-delivery within the expected time.
9. Order Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing the order or before dispatch. You can email us at incy.wincie2024@gmail.com for cancellation requests, and we will process your refund in accordance with our refund policy.